eCommerce/DTC Agreement Pack

This 8-agreement pack contains the store policies every eCommerce operator needs. Clear terms, privacy/cookie notices, shipping/returns customers actually understand, UGC rules, subscription disclosures, and a DPA—reducing chargebacks, lifting conversion, and reassuring larger buyers (and international customers) before checkout.

What’s inside the eCommerce/DTC agreement pack?

Website Terms of Use

6 pagesWebsite Terms of Use

Website Terms of Use

6 pages

Sets the rules for using your website and store: account responsibilities, acceptable use, IP ownership, content licenses, disclaimers, limitation of liability, and dispute terms. Protects against misuse, clarifies purchasing conditions, and binds visitors and customers to fair, enforceable terms under your chosen jurisdiction.

6 pagesWebsite Terms of Use

Privacy Policy

6 pages

Explains what personal data you collect, from whom, and why; your lawful bases, retention periods, sharing with vendors, and international transfers. Describes user rights (access, deletion, objection), security practices, cookie usage, and contact methods. Clear, compliant privacy notices build trust and reduce regulatory and complaint risk.

Returns & Refunds Policy

6 pagesWebsite Terms of Use

Returns & Refunds Policy

3 pages

Defines when customers can return items and how refunds, exchanges, or store credit are issued. Covers eligibility, condition, timelines, RMA numbers, proof of purchase, and non‑returnable items. Reduces support friction, sets expectations, and helps prevent chargebacks by aligning buyers and staff on a transparent process.

Shipping & Fulfillment Policy

6 pagesWebsite Terms of Use

Shipping & Fulfillment Policy

3 pages

Clarifies shipping methods, carriers, costs, taxes/duties, delivery windows, tracking, and handling times. Explains risk of loss transfer, address changes, delays, and lost or damaged packages. Sets realistic expectations, reduces WISMO tickets, and supports chargeback disputes with objective, customer‑friendly fulfillment terms.

UGC & Reviews Terms

6 pagesWebsite Terms of Use

UGC & Reviews Terms

3 pages

Governs user‑generated content such as reviews, photos, and comments. Grants you a license to display and reuse content; sets moderation rights, takedown process, and prohibited content rules. Protects brand reputation while encouraging authentic feedback that improves merchandising, search relevance, and community engagement.

Subscription/Auto‑Renewal Disclosures Addendum

6 pagesWebsite Terms of Use

Subscription/Auto‑Renewal Disclosures Addendum

3 pages

Adds clear, compliant disclosures for subscription or membership billing: renewal cadence, free‑trial conversions, pricing changes, cancellation methods, cutoffs, proration, and renewal reminders. Meets card‑network and consumer‑protection requirements, reduces involuntary churn disputes, and improves retention by setting transparent expectations before customers enter recurring commitments.

Cookie Policy

6 pagesWebsite Terms of Use

Cookie Policy

2 pages

Explains the cookies and similar technologies you use, their purposes (essential, analytics, advertising), retention periods, and third‑party providers. Provides consent choices, preference management, and withdrawal instructions. Complements your privacy policy and helps satisfy regulatory requirements for transparency around tracking and personalization.

Data Processing Addendum (DPA)

6 pagesWebsite Terms of Use

Data Processing Addendum (DPA)

8 pages

Defines controller‑processor roles, lawful instructions, and permitted processing when vendors handle personal data. Covers sub‑processors, security measures, audits, breach notification, data subject assistance, deletion/return, and cross‑border transfer mechanisms. Aligns with GDPR/CCPA expectations and builds enterprise trust when selling to privacy‑conscious customers.

6 pagesWebsite Terms of Use

Website Terms of Use

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Why eCommerce/DTC Businesses Love This Pack

Look More Profesional
Present clean, consistent policies that reassure customers and partners.
Avoid Costly Mistakes
Prevent disputes with clear rules around orders, returns, and data use.
Save Time & Legal Costs
Skip the research rabbit hole—start from solid, lawyer-style templates.
Ready to Use, Easy to Edit
Simple to tailor to your brand and workflows—DOCX and PDF included.